Last Updated: July 21, 2026

At RareLuxe, every piece in our collection undergoes rigorous multi-step inspection and digital authentication via Entrupy prior to dispatch. Due to the high value and exclusive nature of authenticated pre-owned luxury goods, our return process is governed by strict security and verification standards.

General Return Policy & Standard Terms

To preserve item provenance and prevent fraud, items are shipped with a non-reusable, tamper-evident RareLuxe Security Tag.

Final Sale Rule: Unless otherwise required by statutory law or in cases of seller error, sales are considered final once the security tag has been removed or tampered with.
Eligible Claims: Returns or claims are evaluated under the following conditions:
1. You received an incorrect item.
2. The item condition significantly deviates from the detailed listing description/photographs.
3. Valid statutory rights under local consumer protection regulations.

EU Right of Withdrawal (For EU Private Consumers)

If you are a consumer residing within the European Union (EU/EEA) purchasing for personal use, you have the legal right to cancel or return your purchase within 14 days of receiving your parcel under the EU Consumer Rights Directive.

Conditions for EU Returns:
- Notice of withdrawal must be submitted within 14 calendar days of delivery.
- The item must remain unused, unworn, un-altered, and in the exact condition received.
- The RareLuxe Security Tag must remain intact and attached.
- All original inclusions—including brand boxes, dust bags, authenticity cards, care booklets, and Entrupy certificates—must be returned in full.

Reporting an Issue & Claim Procedure

If you receive an item that is incorrect or significantly different from its description, you must notify us within 72 hours of delivery.

How to Submit a Claim:
Contact our official channels with:

Order Number and full customer name.
High-resolution, clear photographs showing the entire item, close-ups of the discrepancy, and the intact RareLuxe Security Tag.
A concise summary of the issue.

Important: Claims submitted outside the specified window without prior notice may not be accepted for review.

Return Shipping & Inspection Process

Return Authorization: All returns must be pre-approved by RareLuxe before shipping. Unsolicited returns will be rejected.
Packaging & Insurance: Approved returns must be shipped via an express, trackable, and fully insured courier service. Return shipping costs and insurance are the buyer's responsibility unless the return is due to an error on our part.
Authentication Re-verification: Upon arrival, returned items undergo a thorough technical re-inspection and Entrupy re-authentication.
Refusal of Return: If an item shows signs of wear, scent/perfume altercations, damage, missing accessories, or a removed/tampered security tag, the refund will be denied, and the item will be returned to the buyer at their expense.

Refunds & Non-Refundable Fees

Refund Issuance: Once the returned item successfully passes security and authentication inspection, your refund will be processed within 5–7 business days to your original payment method.
Non-Refundable Charges:
- Express outbound shipping fees.
- Credit card processing fees (e.g., third-party platform gateway fees).
- Customs duties, import taxes, and local VAT incurred during international transit.

Order Cancellations

Pre-Dispatch: Orders may be canceled before the item has been packaged and handed over to the courier. Payment gateway processing fees (e.g., 3.8% for credit cards) are non-refundable.
Post-Dispatch: Once an order is dispatched and in transit with the carrier, it cannot be canceled and must follow the standard return procedure.

Payment Plan Defaults & Cancellations

Payment plans and layaway arrangements are bound by individual written agreements created prior to order placement.

Installment payments reserve the item exclusively for you and remove it from public sale.
In the event of a customer-initiated cancellation or failure to complete the agreed payment schedule, a restocking/holding fee (up to 20% of the item value or the initial deposit, as defined in your agreement) will be retained to cover holding and relisting costs. Any remaining balance will be issued as RareLuxe Store Credit.

Official Communication & Inquiries

For all return requests and policy inquiries, contact our verified support team exclusively through:

Email: support@rareluxe.eu
WhatsApp: +32 493 93 24 51
Facebook: Rareluxe (Official Verified Account with Blue Check)
Instagram: rareluxe_eu (Official Verified Account with Blue Check)

Security Warning: Messages from unverified accounts, third-party agents, or alternative phone numbers are fraudulent. RareLuxe bears no responsibility for losses resulting from communications conducted outside our official channels.

Last Updated: July 21, 2026

Thank you for shopping with RareLuxe. Because we specialize in high-value, authentic luxury items, every parcel is processed, packed, and dispatched under strict security and insurance standards.

Order Processing & Dispatch

Processing Time: Orders are processed and prepared for dispatch within 1–3 business days following full payment clearance.
Payment Clearance Notice: Orders paid via Bank Transfer will be dispatched only after funds have fully cleared into our account.
Weekend & Holiday Orders: Orders placed on weekends or public holidays will begin processing on the following business day.

Shipping Rates & Fully Insured Delivery

All RareLuxe shipments are sent via express, fully insured courier services (e.g., DHL Express, FedEx, or UPS) and require an adult signature upon delivery.

Domestic Shipping (Within EU / Belgium): € 28.00
International Shipping (Worldwide): € 45.00

Security Note: Shipping fees are non-refundable once an order has been dispatched. We do not ship to P.O. Boxes, APO/FPO addresses, or freight forwarding locations.

Delivery Timelines & Tracking

Tracking: Once your order has been dispatched, you will receive a official tracking code via email or WhatsApp.
Delivery Estimates: Delivery timeframes vary by destination and carrier. Typical transit times range between 2–5 business days for domestic/EU orders and 3–7 business days for international destinations.
Delays Outside Our Control: RareLuxe is not liable for transit delays caused by customs clearance checks, weather severe conditions, carrier operational disruptions, or public holidays.

Customs, Duties & Import Taxes (International Orders)

Import Fees: For deliveries outside the European Union, import duties, local VAT, customs taxes, and administrative clearance fees are not included in the item price or shipping cost.
Customer Responsibility: These charges are determined by your country's customs authority and are the sole responsibility of the recipient.
Refused Shipments: If a shipment is refused or returned due to unpaid customs duties or incorrect address details provided by the buyer, all return shipping charges, return duties, and administrative fees will be deducted from any eligible refund or credit.

Address Accuracy & Lost Parcels

Customers must provide an accurate, complete shipping address and phone number at checkout.
Address Matching: To prevent fraud, credit card orders must be shipped to the verified billing address associated with the payment card.
RareLuxe is not responsible for packages delayed, misrouted, or lost due to inaccurate address details provided by the buyer.

Authenticity & Security Guarantee

Every item sold by RareLuxe is 100% authentic and independently verified through Entrupy financial-grade AI authentication prior to dispatch. Each item is video-documented during the packaging and handoff process for insurance compliance.

Payment Methods & Payment Plans

We accept the following secure payment methods:

Bank Transfer (SEPA / SWIFT): No additional fees. (Recommended for high-value purchases).
Credit Card (Visa, Mastercard, American Express, etc.): Subject to a 3.8% platform processing fee.
Flexible Payment Plans: Layaway and installment options may be available upon request. Please contact us prior to purchasing to establish a formal layaway agreement.
- Note: Items on payment plans will only ship after the balance is paid in full.

Official Communication Channels

For your security, RareLuxe will never contact you from personal accounts or unverified numbers. We communicate strictly through:

Email: support@rareluxe.eu
WhatsApp: +32 493 93 24 51
Facebook: RareLuxe (Official Verified Account with Blue Check)
Instagram: rareluxe_eu (Official Verified Account with Blue Check)

Fraud Warning: Messages received from any other phone numbers, handles, or emails are unauthorized and fraudulent. RareLuxe bears no liability for losses or scams arising from transactions conducted outside our official channels.

Last Updated: July 21, 2026

Welcome to RareLuxe ("we," "us," or "our"). These Terms of Service ("Terms") govern your access to and use of our platforms, services, and all purchases made through our official channels. By accessing, browsing, inquiring, or placing an order with RareLuxe, you agree to be bound by these Terms.

Independent Reseller & Brand Disclaimer

No Brand Affiliation: RareLuxe is an independent secondary-market reseller of authentic pre-owned, vintage, and rare luxury goods.
Trademarks: All brand names, trademarks, logos, and copyrights (including, but not limited to, Hermès, Chanel, Louis Vuitton, Dior, Fendi, Gucci, Prada, and Bottega Veneta) remain the sole property of their respective trademark owners.
RareLuxe is not affiliated, sponsored, authorized, or endorsed by any of the brands we list for sale.

Authenticity Guarantee & Item Condition

100% Authenticity Guarantee: Every item listed by RareLuxe undergoes rigorous inspection and financial-grade digital verification via Entrupy Authentication Technology prior to sale.
Pre-Owned Condition: Unless explicitly stated as "Store Fresh" or "Unused," items sold by RareLuxe are pre-owned or vintage.
Customers acknowledge that pre-owned luxury items may exhibit natural signs of wear, storage, or age. Detailed condition notes, high-resolution photographs, and measurements are provided for each listing. By purchasing, you accept the item in the condition documented.

Orders, Pricing & Payment

Pricing Currency: All prices are listed in Euros (€) unless otherwise indicated, and are subject to change without prior notice prior to order confirmation.
Accepted Payment Methods:
- Bank Transfer (SEPA / SWIFT): No additional transaction fee. Orders are dispatched upon full funds clearance.
- Credit / Debit Cards: Subject to a 3.8% third-party platform processing fee. Card billing addresses must match the verified delivery address.
Right to Refuse Service: We reserve the right to cancel any order or decline service in cases of suspected fraud, pricing errors, or unauthorized account activity.

Shipping, Customs & Import Duties

Dispatch: Orders are processed and dispatched within 1–3 business days following confirmed payment clearance.
Shipping Rates (Fully Insured Courier):
- Domestic / EU: € 28.00
- International (Worldwide): € 45.00
Customs & Taxes: For shipments outside the European Union, the customer is solely responsible for all local import duties, VAT, customs taxes, and clearance fees.
For comprehensive terms, please review our incorporated Shipping Policy.

Returns, Refunds & Security Tags

RareLuxe Security Tag: Items ship with an attached, tamper-evident security tag. Removal or tampering with this tag voids all standard return rights, except where mandatory statutory rights apply.
Returns & Claims: Returns are evaluated strictly in accordance with applicable consumer laws or cases of major listing discrepancies reported within 72 hours of delivery.
For detailed rules on statutory EU rights, layaway cancellations, and return procedures, please refer to our incorporated Return & Refund Policy.

Payment Plans & Layaway Agreements

Payment plan arrangements are granted at our sole discretion and require a binding individual agreement outlining payout schedules and holding fees.

Failure to complete agreed installment payments within the designated timeframe may result in order cancellation and the retention of a holding/restocking fee (up to 20% of the item value) to cover relisting costs.

Intellectual Property & Digital Content

All original content, imagery, product photography, studio graphics, branding materials, and textual content created by RareLuxe are protected by international copyright and intellectual property laws. Reproduction, redistribution, or commercial extraction of our content without express written consent is strictly prohibited.

Fraud Prevention & Anti-Chargeback Policy

Verification: To safeguard high-value transactions, RareLuxe reserves the right to request identity verification (such as government-issued photo ID) prior to dispatching high-value orders.
Fraudulent Chargebacks: Unlawful payment chargebacks or false claims will be vigorously investigated, reported to financial anti-fraud authorities, and referred to legal counsel for recovery.

Limitation of Liability & Force Majeure

To the maximum extent permitted by applicable law, RareLuxe shall not be liable for any indirect, incidental, or consequential damages resulting from product use, transit delays caused by third-party couriers, customs delays, natural disasters, or technical disruptions outside our reasonable control.

Governing Law & Jurisdiction

These Terms of Service and any separate purchase agreements shall be governed by and construed in accordance with the laws of Belgium / the European Union. Any legal disputes arising from these Terms shall be subject to the exclusive jurisdiction of the competent courts in Brussels, Belgium.

Official Communication Channels

For your protection, all official business and client support are conducted strictly through our verified channels:

Email: support@rareluxe.eu
WhatsApp: +32 493 93 24 51
Facebook: RareLuxe (Verified Account with Blue Check)
Instagram: rareluxe_eu (Verified Account with Blue Check)

Security Warning: RareLuxe bears no liability for transactions, communications, or financial losses resulting from contact with unauthorized third parties, fraudulent accounts, or impersonators.

Last Updated: July 21, 2026

Data Controller

RareLuxe ("we," "us," or "our") acts as the Data Controller responsible for your personal information.

Contact Email: support@rareluxe.eu

Official Direct Channels:

WhatsApp: +32 493 93 24 51
Instagram: @rareluxe_eu
Facebook: RareLuxe

Information We Collect

We collect personal information depending on how you interact with us (as a buyer, seller, or browser):

Purchasers & Inquirers: Full name, shipping address, billing address, email address, phone number, and communication history.
Sellers & Consignors: Bank account details (IBAN/SWIFT) for payouts, payout tax information, and government-issued ID (when legally required for high-value anti-money laundering compliance).
Payment Details: Payment card data and transaction details.
- Note: Payments are processed via encrypted, PCI-DSS compliant third-party payment providers. We do not store full credit card details on our servers.

Legal Basis & How We Use Your Information

We process your personal data under the following legal bases:

Performance of a Contract: To fulfill purchases, process consignment payouts, coordinate logistics, and provide customer service.
Legitimate Interests: To authenticate luxury items, prevent high-value fraud, verify buyer/seller identities, and secure our platforms.
Compliance with Legal Obligations: To maintain financial and tax records under EU law and comply with Anti-Money Laundering (AML) regulations.
Consent: To send marketing newsletters, promotional communications, or non-essential cookies. You may withdraw consent at any time.

Data Sharing & Third-Party Service Providers

We do not sell, rent, or trade your personal data. We share necessary data only with trusted partners operating under strict data protection standards:

Logistics & Carriers: Express courier services (e.g., DHL Express, FedEx, UPS) for secure insured delivery.
Payment Processors & Banking Partners: Secure checkout systems and banking institutions for transaction and payout clearance.
Authentication & Verification Services: Third-party luxury authenticators to verify item provenance when applicable.
IT & Communication Infrastructure: Secure web hosting, metadata cloud storage, and official social media platforms (Meta, WhatsApp).

International Data Transfers

When data is transferred outside the European Economic Area (EEA)—such as via international courier partners or global cloud platforms—we ensure adequate protection measures are in place, such as EU Standard Contractual Clauses (SCCs).

Data Security & Storage

We implement strict administrative, technical, and physical security measures (including SSL/TLS encryption) to protect your data.

Data Retention: Transaction and order data are stored for as long as required by EU commercial and statutory tax laws (typically up to 7–10 years). Marketing data is deleted upon request or withdrawal of consent.

Your Statutory Rights (Under GDPR)

If you reside within the EU/EEA, you hold the following rights regarding your personal data:

Right of Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure ("Right to be Forgotten"): Request deletion of your data when it is no longer needed for legal or contractual obligations.
Right to Restrict or Object to Processing: Object to direct marketing or limit processing under specific conditions.
Right to Data Portability: Request transfer of your data to another provider in a structured format.
Right to Lodge a Complaint: You have the right to file a claim with your local Data Protection Authority (e.g., the Belgian Data Protection Authority / APD-GBA).

Cookies & Tracking

We use essential cookies for core site navigation, along with optional analytics/marketing cookies to personalize your shopping experience. You can manage or disable cookie preferences directly through your browser settings or our cookie consent manager.

Contact Us

For any privacy-related requests, questions, or to exercise your GDPR rights, please reach out via:

Email: support@rareluxe.eu
WhatsApp: +32 493 93 24 51
Facebook: RareLuxe (Verified Account with Blue Check)
Instagram: rareluxe_eu (Verified Account with Blue Check)

Last Updated: July 21, 2026

At RareLuxe, authenticity is not just a promise—it is the core foundation of our business. We understand that acquiring a pre-owned luxury piece is a significant investment, which is why every single handbag, accessory, and collector's item in our curated inventory undergoes a rigorous, multi-tiered authentication process before it is ever made available for purchase.

Our Multi-Step Verification Process

Expert Physical Inspection
Every item is personally hand-inspected by our seasoned luxury specialists. We evaluate over 30 physical markers specific to each design house, including:

Hardware & Stamps: Weight, engraving depth, typography, zipper mechanisms, and plating quality.
Craftsmanship & Construction: Stitch count, alignment, thread pattern, leather grain, lining, and internal structure.
Identifiers & Provenance: Date codes, microchips, blind stamps, serial numbers, hologram stickers, and original documentation.

AI-Powered Financial-Grade Verification (Entrupy)
To back our expert evaluation with objective technology, RareLuxe partners with Entrupy—the world’s leading AI-powered authentication system for luxury goods.

Entrupy uses microscopic imaging technology to analyze materials, hardware algorithms, and microscopic patterns at 260x magnification.
Every eligible item sold by RareLuxe includes an official, digitally verifiable Entrupy Certificate of Authenticity, which is tied to the unique digital signature of your specific piece.

Tamper-Evident Security System
Every item is dispatched with our custom, tamper-evident RareLuxe Security Tag and is video-documented during the final packing and courier handoff process to guarantee that the authenticated item shipped is the exact piece you receive.

Our Lifetime Authenticity Promise

We stand behind every item we sell with 100% certainty. If an item purchased from RareLuxe is ever proven to be non-authentic by a recognized independent authority or the original brand house, we will issue a 100% full refund, including all original shipping and inspection charges.

Independent Business Disclosure: RareLuxe is an independent reseller of authentic pre-owned luxury goods. We are not affiliated, authorized, endorsed by, or in any way officially connected with Hermès, Chanel, Louis Vuitton, Dior, or any other brand listed on our platform. All trademarks and brand names remain the property of their respective owners.

Last Updated: July 21, 2026

Your RareLuxe piece is an investment in timeless craftsmanship. With proper care and mindful storage, pre-owned luxury leather goods retain their beauty, structure, and market value for decades. Here is our recommended guide for preserving your collection.

Everyday Protection & Handling

Avoid Overfilling: Overstuffing your handbag stretches the leather, strains the stitching, and permanently warps the structural silhouette. Carry only your essentials.
Beware of Color Transfer (Dye Bleed): Light-colored leathers (such as Chanel Lambskin in beige or Hermès Epsom in Craie) are susceptible to color transfer from dark denim, dyed fabrics, and new clothing.
Mind Cosmetics & Liquids: Never place unsealed lipsticks, pens, liquid makeup, or hand sanitizers directly inside your bag. Alcohol-based hand sanitizers cause permanent discolouration and leather stripping.
Protect Hardware: Avoid direct contact with rough metal surfaces, keys, and coarse fabrics to prevent deep scratching on gold and palladium hardware.

Leather-Specific Care

Chanel Lambskin / Smooth Calfskin
- Ultra-soft, delicate, smooth finish = Prone to fingernail scratches.
- Gently buff light surface scuffs in small circular motions using clean, dry fingertips.
- Keep away from water.
Grained Leather (Caviar / Epsom / Togo)
- Textured, durable, scratch-resistant = Highly resilient for daily wear.
- Wipe gently with a soft, slightly damp microfiber cloth to clean surface dust.
Exotic Leathers (Python / Lizard / Crocodile)
- Rare, delicate, scale pattern = Keep strictly away from moisture, high humidity, and direct heat.
- Always wipe with the direction of the scales, never against them.
Suede & Nubuck
- Velvet-like nap, absorbent
- Brush periodically with a specialized suede brush.
- Treat with a professional luxury suede protector prior to use.

Storage & Preservation

Stuff for Shape: Always store your bag stuffed with acid-free tissue paper or custom pillow inserts to maintain its original structure. Never use newspaper, as ink will bleed into the lining.
Dust Bag Only: Store your bag standing upright inside its original breathable cotton dust bag. Never store luxury leather in plastic bags or airtight containers, as leather needs to breathe to prevent dry rot and mold.
Control Climate: Keep bags away from direct sunlight, radiators, and high-humidity environments. Prolonged sun exposure fades dye and dries out natural oils in the leather.
Tuck Chains & Hardware: Position metal shoulder chains inside the bag or wrap them in soft tissue paper during storage to prevent the chain links from pressing indentations into the exterior leather.

Last Updated: July 21, 2026

Authenticity & Ordering

Q: How do I know the items on RareLuxe are authentic?
Every item in our collection undergoes strict physical inspection by our luxury specialists and is verified through Entrupy Authentication Technology. Eligible items arrive with an official Entrupy Certificate of Authenticity.

Q: Do items come with their original boxes, dust bags, and receipts?
Inclusions vary depending on what was provided by the original owner. Every listing clearly specifies all included items (e.g., original box, dust bag, authenticity card, Entrupy certificate, or brand receipt).

Q: Are the pictures on your platform of the actual item for sale?
Yes. We never use stock photos. Every photograph on our website and social media channels is of the exact, physical item you will receive.

Payment & Pricing

Q: What payment methods do you accept?
We accept Bank Transfer (SEPA / SWIFT) with no additional fees, and Credit Cards (Visa, Mastercard, American Express) subject to a 3.8% platform processing fee.

Q: Do you offer Payment Plans or Layaway?
Yes! We offer flexible layaway options upon request. A deposit reserves the item, and the remaining balance is paid over an agreed schedule. Items are dispatched once the final balance has cleared. Contact us prior to purchase to arrange a plan.

Q: Are prices negotiable?
Our prices reflect current global luxury market values, item rarity, condition, and demand. While most prices are fixed, feel free to reach out to our team via WhatsApp for inquiries on select pieces.

Shipping & Delivery

Q: Where do you ship, and how much does it cost?
We ship globally via insured express couriers (DHL Express, FedEx, UPS).

Domestic / EU Shipping: € 28.00
International Shipping: € 45.00

Q: Will I have to pay import duties and taxes?
For orders within the European Union (EU), no extra customs fees apply. For international deliveries outside the EU, import duties, local VAT, and customs taxes are determined by your country's customs authority and are the buyer's responsibility.

Q: How long will it take to receive my order?
Orders are dispatched within 1–3 business days after payment confirmation. Delivery typically takes 2–5 business days within Europe and 3–7 business days internationally.

Returns & Security

Q: What is your return policy?
Due to the exclusive nature of pre-owned luxury goods, sales are generally final once our RareLuxe Security Tag has been removed. However, EU private buyers retain statutory 14-day withdrawal rights provided the security tag remains intact and the item is in untouched condition. Please review our full Return & Refund Policy for details.

Q: What is the RareLuxe Security Tag?
It is a tamper-evident, non-reusable tag attached to every item prior to shipping. It allows you to thoroughly inspect your item upon arrival while protecting our business against item swapping. Removing or breaking the tag voids standard return eligibility.

Official Support

Q: How can I verify I am speaking to the real RareLuxe?
For your security, we communicate exclusively through our official verified channels:

WhatsApp: +32 493 93 24 51
Email: support@rareluxe.eu
Instagram: @rareluxe_eu (Verified with Blue Check)
Facebook: RareLuxe (Verified with Blue Check)

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